Keep It Running. We Handle the Rest.
Bug fixes, dependency updates, performance tuning, and incident response. Your production apps get dedicated attention without pulling your engineering team off the roadmap.
Application Support That Actually Supports
Bug Fixes & Patches
Something breaks, we fix it. Prioritized by severity, resolved within SLA. No waiting in a queue behind feature work.
Dependency Updates
Frameworks, libraries, and runtime updates applied on a regular cadence. No more security vulnerabilities lurking in outdated packages.
Performance Monitoring
We watch your application's health: response times, error rates, resource usage. Degradation gets caught early, not after users complain.
Database Maintenance
Query optimization, index tuning, backup verification, and capacity planning. Your database stays fast as your data grows.
Security Patches
Critical vulnerability patches applied within 24 hours. Regular security audits to catch issues before they become incidents.
Feature Enhancements
Small feature requests and UI improvements handled as part of your support plan. No need to spin up a full project for minor changes.
Support That Fits Your Workflow
Onboarding
We get access to your repos, environments, and monitoring tools. We read the codebase and document what we find. Takes about a week.
Triage & Prioritize
Incoming requests get triaged by severity. Critical issues go straight to an engineer. Everything else follows your preferred workflow.
Fix & Deploy
We fix issues in your codebase following your coding standards and deployment process. PRs reviewed, tests passing, deployed to production.
Report & Improve
Monthly reports on resolved issues, response times, and system health. Quarterly recommendations for improvements.
Why Teams Trust Us With Their Production Apps
Engineers who know your codebase
Same team, month after month. They learn your system deeply. No re-explaining the architecture every time something breaks.
Defined SLAs you can count on
Response times based on severity. Critical: 2 hours. High: 1 business day. Standard: 2 business days. We track and report on every one.
Your standards, your process
We follow your branching strategy, your CI/CD pipeline, your code review process. The code we commit looks like code your team wrote.
Transparent monthly reporting
You see exactly what was done: issues resolved, hours spent, system health metrics, and recommendations. No black box.
Your Apps Deserve Dedicated Support
Tell us what you're running. We'll scope a support plan that keeps it healthy without draining your engineering team.
Get a Support PlanManaged App Support: FAQ
What tech stacks do you support?
React, Next.js, Vue, Node.js, Python, Go, Ruby on Rails, PostgreSQL, MongoDB, AWS, GCP, Azure. If it's a modern web stack, we can support it.
Do we need to give you production access?
Yes, for effective support we need access to your staging and production environments, monitoring tools, and error tracking. We follow your security policies.
What's the minimum commitment?
Plans start at month-to-month. Most clients stay for years because the value compounds as our team learns the system.
Can you handle urgent production issues?
Yes. Critical issues trigger our on-call process. You get a real engineer investigating within 2 hours, not a bot sending you a ticket number.
How is this different from just hiring a junior developer?
Our support engineers are senior. They diagnose root causes, not symptoms. They improve the system as they maintain it. And you don't manage them.